FAQs

When will I get my order?

We ship out orders after confirming your payment the next business day. Nationwide delivery are sent via the courier guy in 2-3 working days, however a tracking number will be provided once we ship your order out with that you can track to know your expected delivery date.

We will not be held liable for any delays due to incorrect shipping address.

Zee_wigsa will not be held accountable for any packages lost in transit. 

How can I track my order?

Your tracking number will be send via email or WhatsApp. You can use this number to track your order. This does not apply to Gauteng same/next day delivery.

Do you have a physical store?

Yes, we do. You can find us at Suite 407A Lougardia building 1262 embankment road centurion Pretoria South Africa. 0157

Can I return or exchange a product? Would I be refunded if I don't want the product anymore?

Unfortunately we don’t do refund, yes you can exchange product if it has not been used or the seal has not been broken.

For hygiene reasons product that has been used cannot be exchanged.

If I receive my parcel and the product sent is not what I ordered?

We will definitely apologize and send the right product back to you all charges will be on us.

What could possibly delay my order from being shipped?

-Payment can delay your order from being shipped that is what we advice you do immediate payment if you don’t bank with Fnb.

-Wrong delivery information this can also delay your delivery.

-Product you ordered for is not in-stock or it’s on back order.

-Public Holidays. 

How much is your delivery Fee?

The courier guy- R120
High risk Areas- R180
Extra charges if your order is bulky.

I can't find a product I want on the website, can you stock it for me?

Thank you for helping us serve you better, yes we can stock it if demand for the product is high. Please contact us via WhatsApp to submit your suggestions. 

How do I know my payment has been confirmed or my order has been processed?

After making payment send proof of payment to WhatsApp number +27 (78) 221-8115
your payment will be confirmed, you will also get an email that we’ve processed your order.

Your number is unreachable/ you don't reply messages.

Apologies about that we get tons of messages daily and we try to attend to all.

Please note order line are active from 9am-5pm.